Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! Need help with Advanced File Gallery? Select a topic to get started and raise a request. We're here to assist you and would love to hear your feedback or answer any questions you may have.
Give feedback
Tell us what you like and dislike about our product. We are always happy to hear your thoughts!
Thank you for willing to provide a feedback about our product! Please feel free to mention what you like and dislike about Advanced File Gallery. You can also let us know which parts of the system you use and what's your primary use case. Your feedback will help us deliver a better product!
Required fields are marked with an asterisk*
{"xsrfToken":"bc593d11db1e2850f2e1f6fb54c1ddb7fa16e82a_lout","branding":{"id":"12","key":"afgs","name":"Advanced File Gallery Support","portalBaseUrl":"/servicedesk/customer/portal/12","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/12/18","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0775a6","headerLinkHoverBGColor":"#0775a6","headerBadgeColor":"#0775a6"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/859daad0-a3fe-4e0a-8d8b-b11c6807c7c5/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNjhkMzQ2Yi00NTMzLTRjY2YtODgzZS01ODgwMGU4OTdjODMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjg1OWRhYWQwLWEzZmUtNGUwYS04ZDhiLWIxMWM2ODA3YzdjNSI6WyJyZWFkIl19LCJleHAiOjE3NzU5OTY0OTgsIm5iZiI6MTc3NTk5NTg5OH0.6jScId45-MfXhiaEAP3XazRwtk0KLwy5Rt-XGvCuwCU&client=168d346b-4533-4ccf-883e-58800e897c83&mode=fit","logoId":"859daad0-a3fe-4e0a-8d8b-b11c6807c7c5","isLogoAvailable":true,"helpCenterTitle":"Welcome to the SolDevelo Help Center","sharedPortalName":"SolDevelo Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the SolDevelo Help Center","sharedPortalName":"SolDevelo Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#00508d","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/8af9738c-5eaf-49f7-a56b-1a0dc1464de8/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNjhkMzQ2Yi00NTMzLTRjY2YtODgzZS01ODgwMGU4OTdjODMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhhZjk3MzhjLTVlYWYtNDlmNy1hNTZiLTFhMGRjMTQ2NGRlOCI6WyJyZWFkIl19LCJleHAiOjE3NzU5OTY0OTgsIm5iZiI6MTc3NTk5NTg5OH0.zoEPNEb-9eW0MMd47qn35U9nURTY-qWyUZwBDfMmVvI&client=168d346b-4533-4ccf-883e-58800e897c83&height=300&mode=fit","bannerMediaApiFileId":"8af9738c-5eaf-49f7-a56b-1a0dc1464de8","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"12","key":"afgs","projectId":10277,"serviceDeskId":12,"name":"Advanced File Gallery Support","description":"<p>Welcome! Need help with Advanced File Gallery? Select a topic to get started and raise a request. We're here to assist you and would love to hear your feedback or answer any questions you may have.</p>","portalBaseUrl":"/servicedesk/customer/portal/12","reqTypes":[{"id":"100","name":"Give feedback","descriptionHtml":"<p>Thank you for willing to provide a feedback about our product! Please feel free to mention what you like and dislike about Advanced File Gallery. You can also let us know which parts of the system you use and what's your primary use case. Your feedback will help us deliver a better product!</p>","callToAction":"Give feedback","introHtml":"<p>Tell us what you like and dislike about our product. We are always happy to hear your thoughts!</p>","icon":10596,"iconUrl":"https://soldevelo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10596","groups":[23],"key":""},{"id":"101","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10583,"iconUrl":"https://soldevelo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10583","groups":[23],"key":""},{"id":"102","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10588,"iconUrl":"https://soldevelo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10588","groups":[23],"key":""},{"id":"103","name":"Report a bug","descriptionHtml":"<p>Thanks for reporting a problem you encountered to us! Please try to include as many relevant information as possible to help us reproduce the problem on our side. That way we will be able to help you faster.</p>","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10568,"iconUrl":"https://soldevelo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10568","groups":[23],"key":""},{"id":"104","name":"Suggest a new feature or improvement","descriptionHtml":"","callToAction":"Suggest a new feature or improvement","introHtml":"<p>Let us know if there's a feature we are missing or you have an idea for an improvement.</p>","icon":10582,"iconUrl":"https://soldevelo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10582","groups":[23],"key":""},{"id":"105","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting?</p>","icon":10567,"iconUrl":"https://soldevelo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10567","groups":[23],"key":""}],"reqGroups":[{"id":23,"name":"General"}],"orderMapping":{"23":[100,101,102,103,104,105]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":12,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"AFGS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNjhkMzQ2Yi00NTMzLTRjY2YtODgzZS01ODgwMGU4OTdjODMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xOTY3MjczNzQ0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXX0sImV4cCI6MTc3NTk5NzA5OCwibmJmIjoxNzc1OTk1ODk4LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.5XLQyYU0gRBNMHNhy-y8gvd_eNTSOaj6Ht6QP9LefTg","targetCollection":"upload-user-collection--1967273744","endpointUrl":"https://api.media.atlassian.com","clientId":"168d346b-4533-4ccf-883e-58800e897c83","tokenDurationInMins":20}},"reqCreate":{"id":100,"projectId":10277,"issueType":{"id":"10212","name":"Support"},"form":{"name":"Give feedback","descriptionHtml":"<p>Thank you for willing to provide a feedback about our product! Please feel free to mention what you like and dislike about Advanced File Gallery. You can also let us know which parts of the system you use and what's your primary use case. Your feedback will help us deliver a better product!</p>","callToAction":"Give feedback","intro":"<p>Tell us what you like and dislike about our product. We are always happy to hear your thoughts!</p>","instructions":"<p>Thank you for willing to provide a feedback about our product! Please feel free to mention what you like and dislike about Advanced File Gallery. You can also let us know which parts of the system you use and what's your primary use case. Your feedback will help us deliver a better product!</p>","icon":10596,"iconUrl":"https://soldevelo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10596","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Need help writing your feedback? Tell us what you particularly like or dislike about our product. You can also describe the role that Checklists plays in your teams' work. Finally, you can also point any problems you encountered or suggest features that you would love to see.","descriptionHtml":"<p>Need help writing your feedback? Tell us what you particularly like or dislike about our product. You can also describe the role that Checklists plays in your teams' work. Finally, you can also point any problems you encountered or suggest features that you would love to see.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Your feedback","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["[Advanced File Gallery] Customer Feedback"]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/12/create/100","requestValidateBaseUrl":"/servicedesk/customer/portal/12/validate/100","calendarParams":{"firstDay":0,"date":"2026-04-12T14:11:38+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNjhkMzQ2Yi00NTMzLTRjY2YtODgzZS01ODgwMGU4OTdjODMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xOTY3MjczNzQ0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXX0sImV4cCI6MTc3NTk5NzA5OCwibmJmIjoxNzc1OTk1ODk4LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.5XLQyYU0gRBNMHNhy-y8gvd_eNTSOaj6Ht6QP9LefTg","targetCollection":"upload-user-collection--1967273744","endpointUrl":"https://api.media.atlassian.com","clientId":"168d346b-4533-4ccf-883e-58800e897c83","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}