{"xsrfToken":"c0594332e85335fc703cf534da9b89281b686eb7_lout","branding":{"id":"2","key":"wa","name":"Worklogs - Time Tracking and Reports support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/4","theme":{"headerBGColor":"#005785","headerLinkColor":"#ffffff","headerLinkHoverColor":"#0872a8","headerLinkHoverBGColor":"#0872a8","headerBadgeColor":"#0872a8"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/859daad0-a3fe-4e0a-8d8b-b11c6807c7c5/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNjhkMzQ2Yi00NTMzLTRjY2YtODgzZS01ODgwMGU4OTdjODMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjg1OWRhYWQwLWEzZmUtNGUwYS04ZDhiLWIxMWM2ODA3YzdjNSI6WyJyZWFkIl19LCJleHAiOjE3NDU4NDU3MzIsIm5iZiI6MTc0NTg0NTEzMn0.A3OZP2ZOMI8HRT-CWX--2aux52FbjH-kauAMJX42d8Y&client=168d346b-4533-4ccf-883e-58800e897c83&mode=fit","logoId":"859daad0-a3fe-4e0a-8d8b-b11c6807c7c5","isLogoAvailable":true,"helpCenterTitle":"Welcome to the SolDevelo Help Center","sharedPortalName":"SolDevelo Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the SolDevelo Help Center","sharedPortalName":"SolDevelo Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#00508d","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/8af9738c-5eaf-49f7-a56b-1a0dc1464de8/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNjhkMzQ2Yi00NTMzLTRjY2YtODgzZS01ODgwMGU4OTdjODMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhhZjk3MzhjLTVlYWYtNDlmNy1hNTZiLTFhMGRjMTQ2NGRlOCI6WyJyZWFkIl19LCJleHAiOjE3NDU4NDU3MzIsIm5iZiI6MTc0NTg0NTEzMn0.WIflxcbvbkVRcaldyuFGwD9e8WVTI--SPFsRr6Z8utQ&client=168d346b-4533-4ccf-883e-58800e897c83&height=300&mode=fit","bannerMediaApiFileId":"8af9738c-5eaf-49f7-a56b-1a0dc1464de8","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"wa","projectId":10116,"serviceDeskId":2,"name":"Worklogs - Time Tracking and Reports support","description":"<p>Welcome to the Support Portal for Worklogs - Time Tracking and Reports! Please select the topic you'd like to discuss with us and we will do our best to get back to you as soon as possible.</p>\n<p>In the meanwhile, you can also take a look at our <a href=\"https://soldevelo.atlassian.net/wiki/spaces/WA/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Documentation</a>. Perhaps it already contains an answer to your question. We have also published several <a href=\"https://community.atlassian.com/t5/tag/addon-com.soldevelo.apps.worklogs/tg-p/interaction-style/blog\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How-to Articles</a> and <a href=\"https://www.youtube.com/watch?v=Ojk8YTHdyl4&amp;list=PLmsCeqb4xmdBdZuGV_fVy2NIBQfIb3DDE\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Video tutorials</a> that can help you get started.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"19","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10629,"iconUrl":"https://soldevelo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10629","groups":[6],"key":""},{"id":"21","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10630,"iconUrl":"https://soldevelo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10630","groups":[6],"key":""},{"id":"22","name":"Report a bug","descriptionHtml":"<p>Thanks for reporting a problem you encountered to us! Please try to include as many relevant information as possible to help us reproduce the problem on our side. That way we will be able to help you faster. You can also check our <a href=\"https://soldevelo.statuspage.io/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Status Page</a> for updates on known incidents and planned maintenance.</p>","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10628,"iconUrl":"https://soldevelo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10628","groups":[6],"key":""},{"id":"24","name":"Suggest a new feature or improvement","descriptionHtml":"","callToAction":"Suggest a new feature or improvement","introHtml":"<p>Let us know if there's a feature we are missing or you have an idea for an improvement.</p>","icon":10626,"iconUrl":"https://soldevelo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10626","groups":[6],"key":""},{"id":"18","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting?</p>","icon":10627,"iconUrl":"https://soldevelo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10627","groups":[6],"key":""},{"id":"39","name":"Automatic error report","descriptionHtml":"","callToAction":"Automatic error report","introHtml":"<p>Automated error report made by the app</p>","icon":10453,"iconUrl":"https://soldevelo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10453","groups":[],"key":""},{"id":"40","name":"Uninstall Feedback","descriptionHtml":"","callToAction":"Uninstall Feedback","introHtml":"<p>Issue created automatically based on user uninstall feedback from the marketplace.</p>","icon":10474,"iconUrl":"https://soldevelo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10474","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"General"}],"orderMapping":{"6":[22,24,18,19,21]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"19256e17-6b89-33a4-a926-e565e1c271c3","appLinkName":"System Confluence","appLinkUrl":"https://soldevelo.atlassian.net/wiki","spaceKey":"WA","spaceName":"Worklogs App","spaceUrl":"https://soldevelo.atlassian.net/wiki/spaces/WA","isServer":false},"labels":[],"projectKey":"WA","serviceDeskId":2,"kbLinkDomainURLs":["https://soldevelo.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"WA","userLanguageHeader":"Public Roadmap","userLanguageMessageWiki":"<p>A <a href=\"https://trello.com/b/38FgaBKz/worklogs-roadmap\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">public roadmap</a> is available for Worklogs - Time Tracking and Reports. Check out the features and vote for your preferred ones!</p>","defaultLanguageHeader":"Public Roadmap","defaultLanguageMessage":"A [public roadmap|https://trello.com/b/38FgaBKz/worklogs-roadmap] is available for Worklogs - Time Tracking and Reports. Check out the features and vote for your preferred ones!","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNjhkMzQ2Yi00NTMzLTRjY2YtODgzZS01ODgwMGU4OTdjODMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTE2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDU4NDYzMzIsIm5iZiI6MTc0NTg0NTEzMn0.STuGSx4g2DRzJ4mvau1LQ-lpw3Jup5ZGBPkjyTCqZnw","targetCollection":"upload-project-10116","endpointUrl":"https://api.media.atlassian.com","clientId":"168d346b-4533-4ccf-883e-58800e897c83","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":19,"projectId":10116,"form":{"name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","intro":"<p>Choose this if you have questions about licensing or billing.</p>","instructions":"","icon":10629,"iconUrl":"https://soldevelo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10629","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["2"],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/19","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/19","calendarParams":{"firstDay":0,"date":"2025-04-28T14:58:52+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"19256e17-6b89-33a4-a926-e565e1c271c3","appLinkName":"System Confluence","appLinkUrl":"https://soldevelo.atlassian.net/wiki","spaceKey":"WA","spaceName":"Worklogs App","spaceUrl":"https://soldevelo.atlassian.net/wiki/spaces/WA","isServer":false},"labels":[],"projectKey":"WA","serviceDeskId":2,"kbLinkDomainURLs":["https://soldevelo.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNjhkMzQ2Yi00NTMzLTRjY2YtODgzZS01ODgwMGU4OTdjODMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTE2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDU4NDYzMzIsIm5iZiI6MTc0NTg0NTEzMn0.STuGSx4g2DRzJ4mvau1LQ-lpw3Jup5ZGBPkjyTCqZnw","targetCollection":"upload-project-10116","endpointUrl":"https://api.media.atlassian.com","clientId":"168d346b-4533-4ccf-883e-58800e897c83","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=soldevelo","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"c0594332e85335fc703cf534da9b89281b686eb7_lout","baseUrl":"https://soldevelo.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://soldevelo.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"168d346b-4533-4ccf-883e-58800e897c83","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"31ec29516ce34291965ee4d8f7d04e53","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}