When QAlity is not working as expected or is different to what is written in the documentation there is a chance that your Jira configuration is causing this unexpected behavior. For our support to pinpoint exactly what caused this we will need some information about your instance. The information we need is network response. Below we prepared steps and a gif explaining how to save this data so you can attach it to your support request.
Open the page where you experience problems with QAlity.
Use shortcut Control+Shift+J or click right mouse button->inspect
Select network tab (at the top of the window that showed up)
Refresh the page with F5 button or by click refresh button in your browser.
Your network tab should be filled with request after the page finised loading.
Click right mouse button on any request and select Save all as HAR with content.
Attach the file to your support request.
Sometimes only one request is needed by our support. In this case you can filter the results so only one will show up on the list. To do that follow steps or gif below.
Open the page where you experience problems with QAlity.
Use shortcut Control+Shift+J or click right mouse button->inspect
Select network tab (at the top of the window that showed up)
Refresh the page with F5 button or by click refresh button in your browser.
Your network tab should be filled with request after the page finised loading.
Near the top of the window is a filter input. Please type text provided by our support there.
Click right mouse button on the request->copy->copy response.
Paste the response in your support request.
