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  • Projects: select projects to see reliability rating for them
  • Users: select users to show tickets to which users are assigned, logged significant amount of time or  or that performed any action on in the ticket
  • Date: select period of time to show tickets that was active in this period
  • No assignee: set what impact will this rule display with
  • Lack of description: set what impact will this rule display with
  • Short description: set what impact will this rule display with
  • Lack of ticket estimation: set what impact will this rule display with
  • Exceeded estimate in ticket: for each impact level set ratio between logged time and original estimate that exceeding will result in problem displaying with the given impact
  • Tickets closed past due: for each impact level set number of days past due date after which problem will display with the given impact
  • Long time since starting progress: for each impact level set number of days since starting the progress on the ticket after which problem will display with the given impact
  • Long time since ticket last update: for each impact level set number of days since ticket last update after which problem will display with the given impact

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