Team reliability rating is capable of determining how good the team is doing at keeping the estimates. By default, it takes into consideration tickets from the last four weeks, but it can be adjusted in the gadget configuration. The reliability rating is displayed as a percentage representing kept estimates. The reliability is 100% if all tickets had estimates set and all estimates were kept. Each problem reduces the reliability based on the severity. In case the reliability is lower than 100% the gadget displays all issues that impacted the reliability.
The reliability is impacted by the following factors:
- Lack of estimation (only if time is logged)
- Exceeded estimates by: days/hours/minutes
- Tickets closed Ticket that are past due date
- Long time since last update in ticket
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