Expired License

Losing access to the application is a result of an expired license. It can be resolved by renewing it so that you can enjoy using the application again.

Please, bear in mind that only Jira Admins can update the payment information.

Please, bear in mind that Jira payments are directly processed and managed by Atlassian. Therefore, any issue related to billing is out of the scope of our operations and you may need to contact the Atlassian support team directly.

For more detailed instruction how you can renew your app license, please read the instructions below.

CLOUD

The method for purchasing subscriptions will vary based on your Jira billing management, specifically whether it is a monthly or annual subscription.

For monthly payments:

Please check if your payment card is successfully added to your account and if it’s valid.

Go to admin.atlassian.com → Select Billing → Select the Manage button for one of the products and go to Billing details → Select the Edit icon in the Billing details area → Select the Edit icon in the Payment method area → Choose a payment method from the available options → Add the required details and select Save.

If the payment details have never been added, there should be an Add billing details button on the ‘Manage subscription’ page.

Open

For annual payments:

If it's an annual subscription, you should contact Atlassian support and raise a ticket to request a quote. The Atlassian customer advocates will then review your request and send you the quote.

You can request the quote from this link. Or if you prefer you can request a Worklogs quote without Atlassian's participation by going to this link.

DATA CENTER & SERVER

Please check this article to see how to renew the app license when using Jira Data Center or Server.

Do you have any questions or feedback? Feel free to contact us here