Hot Tickets configuration

Owned by Sebastian Brudziński
Last updated: Nov 08, 2018 by Paweł Albecki (Deactivated)
1 min read

To enter Hot tickets configuration, click ••• and Edit:


Every factor can have a weight (impact) set. That weight determines how much a given factor affects the final hotness number.

You can configure the following factors:

  • Projects: select projects for which the gadget should display tickets and calculate hotness
  • Users: select users to show tickets to which users are assigned or that performed any action in the ticket
  • Date: select period of time to show tickets that were active in this period

  • Number of comments: the more comments are in the ticket, the bigger impact on hotness
  • Number of users logging time: the higher the number of distinct users logging time, the bigger impact on hotness
  • Sum of logged time: the higher the total logged time, the bigger impact on hotness
  • Number of status changes: the higher number of status transitions, the bigger impact on hotness


Sample configuration view